CS1003 – Mutual Bank Back Office

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CS1003 – Mutual Bank Back Office

As part of this bank’s drive to further improve customer service levels, the bank undertook a business process automation project in order to reduce the levels of manual administration in the business and move staff away from time-consuming manual activities and into customer-facing roles.

 

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Date

21/03/2018

Category

1001-5000 FTE, Banking, Efficiency, Quality & Audit, Speed