Support

Enlift / Support

Control your costs and “right size” your team

You want to make the right level of investment in your own in-house automation capabilities as and when the benefits your digital workforce require it.  Build your own support capability too early or too large and you’ll dilute the value of your automation; too late or too small and you won’t be able to cope with peak demand.

This is where our Support team comes in – we’ve created a flexible support model to adapt and change with your requirements.

Our support is “Open” and available across a number of the leading vendors technology platforms; regardless of who implemented your automation we’re ready to support you when you need us

1st Line Support

Developers, Admins and Process Owners  who work with the robots to carry out processes can contact our support team directly and quickly get the direct support they require.

2nd / 3rd Line Support

Our support team will integrate with your own 1st line helpdesk and support teams to provide help and assistance once your own internal support request has been raised.

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We can reference all your internal support processes to ensure we “slot into” your framework and provide you with the deep knowledge you need, when you need it.

Training

Our job is to help you create your digital workforce; training your teams on how to develop, administer and work alongside your automations is a key part of making that happen.

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Be it advice on some the free training available on vendor platforms, delivery of standard technical training or creating bespoke training to fit your organisation we’ve got it covered.

Resource Augmentation

Administrators on leave?
Contractors let you down?
Demanding project timelines?

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If you need resources to be present and act as part of your team for a period of time but don’t want to take the risks associated with using private contractors Enlift can offer support secondments at heavily discounted rates comparable to open market contractor rates.

Support that changes as you need it to…

You need different level of support at different times…  That’s why we have created a completely flexible model – we don’t “lock” you into contracts but instead operate a simple PAYG support unit model; buy support units up-front and use them for whatever you need whenever you need it.

Enablement
"Getting you ready to own your automation"
Key Enlift Services: Training
Peak Support Requirement
"Establishing your capability"
Key Enlift Services: Training | 1st Line Support | 2nd Line Support
Tapering Support
"Helping your team to support"
Key Enlift Services: 2nd Line Support
Ongoing Support
"There when you need us"
Key Enlift Services: 2nd / 3rd Line Support

Support – however you need it…

Phone

We don’t overlook the value of being able to pick up the phone and talk to a qualified support technician.

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We offer standard 5 day a week telephone support with the option to arrange extended cover as and when you require it

Email / Chat

Get instant responses from our helpdesk by sending an email or opening a chat session through our support web portal

In Person

Sometimes nothing beats face to face; our support personnel will come out to visit your site if issues cannot be resolved over the phone or digital channels.